Custom products

FAQ


I haven't received my order confirmation email


Confirmation emails are sent to the email address used after validation of your payment.
If you have not yet received it, please check first your spam folder in your inbox.
Otherwise, it is also possible that your email address is not spelled correctly.


I haven't received my order tracking number


For most of our orders, you will receive a tracking number by email within 1 to 2 business days after sending it.
If you have not yet received it, please check your spam folder in your inbox.
If your order contains a pre-order product that is not yet available, you will not receive a tracking number until all the products in your order are available

 

How do I redeem a coupon code


1)    Go to your Shopping Cart by clicking on the “SHOPPING CART” button in the upper right corner.
2)    Click on the button “Redeem your voucher or reference number”.


3)    Enter your promotional code.


4)    Click on “Redeem”.


Why can’t I combine multiple coupon codes


Coupon codes and promotions cannot be combined with other offers.


What is the cost shipping


We offer a flat-rate shipping fee of 5.99$ for orders below 35$ and free shipping on orders 35$ and over (before taxes).


How long until I receive my parcel


Orders are shipped expedited with Canada Post.
Once your order has been shipped, you can expect the following:
Quebec and Ontario: following business day
Center of Canada and Maritimes: 4 business days
Alberta: 5 business days
British Columbia: 6 business days
For a more detailed ETA, please view your tracking number.


Why can’t I enter a shipping address outside of Canada


Generally, we do not ship outside of Canada as Leuchtturm products are available in most of the other countries (you can view other countries by clicking on the small Canada flag on the top left of our webpage).


How do I request a return


To request a return, please contact customer service by email (info@lighthousecanada.ca) or by phone (514 954-3617 / 1 800 363-7082).